Understand First
| Questions | Rough Notes | Marks |
| What is the problem with giving solutions before finding out what the needs are? | 4 Marks | |
| Identify and explain the behaviours (8) that do not
demonstrate understanding? (ie Improper listening, judging, advising, probing.) |
16 Marks | |
| Identify and explain proper methods of demonstrating understanding.( Genuine listening, standing in their shoes, mirroring) | 6 Marks | |
| Why is it important to be understood after you understand? | 4 Marks | |
| Total | 30 Marks |