Download & Install FirstClass

The Helpdesk has created a repair utility to fix a number of common issues. Simply download and run the Repair utility to fix your issue.

• Download and run the Repair Utility

If you receive an error stating that "The user ID or password is not valid" it could mean one of two things:

1. You mistyped your username or password - Ensure that you are using the correct password. Use the same password and username that allows you to log onto a computer in the school.
2. Your password may be expired - If it has expired and you haven't yet reset it, FirstClass will not allow you to log in. Currently you can reset your password by going to http://www.dsbn.org/pwd/

This will happenswhen your FirstClass does not know where the DSBN server is.

1. Open the settings form - at login screen, click the "Setup" button. If you don't see the setup button, click "Advanced" in the lower left corner to expose extra options).
2. Connect Via: Local_Network.fcp (first line)
3. Delete everything in the User ID field
4. Delete everything in the Password field
5. Server: fc.dsbn.edu.on.ca
6. Click Save

Enter your username and password on the login screen and try connecting.

This will occur when your FirstClass setting file has become to large.

1. Open the settings form - at login screen, click the "Setup" button. If you don't see the setup button, click "Advanced" in the lower left corner to expose extra options).
2. Click the button in the lower right corner that says "Flush Cache". Allow the cache to be flushed, then try to log in.

This will occur when your FirstClass setting file has become to large.

1. Open the settings form - at login screen, click the "Setup" button. If you don't see the setup button, click "Advanced" in the lower left corner to expose extra options).
2. Click the button in the lower right corner that says "Flush Cache". Allow the cache to be flushed, then try to log in.

If you have gone through the above items and still cannot login you can try one of the following:

1. Verify you can connect to the internet - Open Internet Explorer and browse to a website to verify.
2. AntiVirus or Firewall software can interfere with FirstClass - Make sure any sort of AntiVirus or Firewall that would prevent an outgoing connection (most commonly Norton will do this) is either configured to allow the outgoing connection or that it is temporarily disabled. If temporarily disabling the software solves the problem, consult the product documentation about allowing outgoing connections to avoid having to disable the software.
3. If you have checked all of the above and still cannot login, please call (905-641-1550 ext. 54040) during work hours (M-F 8:00am to 4:30pm) or email (helpdesk@dsbn.edu.on.ca) the Help Desk.